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Using an answering service through voice mail

Nowadays, the method of answering the phone has become diverse, albeit complicated. The benefit of using a live telephone answering service versus voicemail, IVR (Interactive Voice Response), is something that businesses contemplate and weigh very carefully every day. A lot of people are still split down the middle when it comes to pros and cons. Therefore, they remain to be examined more closely.

Voice mail has become an option for many offices. it is cheap. Easily available and flexible. While many businesses have taken the easy path of automated response, there are still others that value customer service over automation and still stick with the old live operator response. The answering service industry has seen a steady decline in market share as many businesses have turned to voice mail. But due to unfavorable responses from the use of voice mail technology, the auto answering service industry is recovering its footing.

It would seem that the only victim of the autoresponder process is the answering service call center industry. The companies themselves also suffer when they see that customer calls actually favor talking to a live person on the other end. Customers would rather take out their frustrations on real human beings, as answering machines wouldn’t care much. No matter how much voicemail companies try to personalize or ‘humanize’ their services, nothing comes close to a human being who can respond appropriately, empathize at times, and just be human for whatever it takes.

voice mail not working

Callers who get to voicemail rarely leave messages these days. Let’s say seven out of ten is a seventy percent churn rate. Very few companies can afford to survive by losing seventy percent of their business. There really isn’t much of a chance to turn phone calls into business opportunities when you don’t get that many calls.

Save a few but lose a lot

It may seem like you’re saving hundreds of dollars on technology, but you’re actually losing thousands in lost business opportunities. An automated answering service operator will capture the messages and retransmit them in real time. This is where voicemail fails. More messages mean more business. This should be reason enough why voicemail just doesn’t work.

Immeasurable benefits for your business

The benefits of answering service are plentiful. Although there are too many to list, the following are some of the main benefits:

Save money: With a more focused answering service, you can save time and investment and eliminate costs associated with providing a physical workplace for agents, hiring and keeping additional employees, including vacation planning, hiring and training, benefits and overtime pay.

Create an aura of professionalism – Customers will often criticize your company from the very first phone call. Using an outsourced inbound call center that specializes in answering and taking orders introduces a whole new call interface where all calls are greeted with a smile and treated with respect.

Never miss an important call – our answering service staff handles calls 24/7. Every time your client places an order, makes a reservation, or reserves any of your rooms for any event, there will always be someone there to take that call. What’s even better is that your customer requests, complaints, questions and more are handled in real time by your call specialist who is more than qualified, up-to-date and competent.

Absolute customer satisfaction. This is the eventuality, the inevitable, and the end result of combining all the benefits listed above.

Still, the first step to making these advantages work for your business is not to choose the first answering service call center that comes along, but to do your careful research before choosing who you think can give you the best service your business deserves. There are a wide variety of options to choose from, let’s be clear about that.

But in the end, the choice is still yours. Using an answering service benefits both small and large businesses. If you’re looking to help your customer retention and strengthen your customer service, contact a service provider today.

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